We want you to love your purchase, so if you are not totally satisfied, please email support@theporecompany.com so we can provide you with assistance with your product. If you're still not satisfied within 30 days, upon return and inspection of the product at our warehouse, we are happy to offer you a merchant credit*.

To be eligible for a full refund, your item must be unused and unopened in the same condition that you received it. It must also be in the original packaging.

The Pore Company is also happy to exchange your new purchase for another product within 30 days of purchase.

We do not refund products that have been used that are hygienic, intimate or sanitary products or goods that can contain bodily fluids.

Additional non-returnable items: eGift cards 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned 30 days after delivery

Why Are Some Products Non-Returnable?

Due to the unique nature of this business and related matters of hygiene and public safety, we cannot allow certain items to be returned. The Federal Drug and Food Administration (FDA) administers rules concerning the reprocessing of medical devices, a complex issue that the FDA has grappled with for many years.

We are not alone; other medical suppliers face the same obstacles. If it were entirely our decision, we would make all products returnable. Unfortunately, that is not the case.

The Pore Company monitors return activity for abuse and reserves the right to limit returns or exchanges at The Pore Company in all instances. All returns are subject to validation and approval at The Pore Company's discretion.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER July 30th, 2020.

 Sale or Discounted items (if applicable) 

Only regular priced items may be refunded, unfortunately sale or items where a discount was used cannot be refunded and a merchant credit will be issued. 

Refunds (when applicable) 

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow three weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

If you’re still experiencing issues and you still have not received your refund yet, please contact us at support@theporecompany.com. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item if it's not tracked.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

If there is a discrepancy between the return policy and procedures printed on The Pore Company original packing slip and the information provided above, the information provided above governs the return of your ThePoreCompany.com purchase.

The Pore Company merchant credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at ThePoreCompany.com. The Pore Company merchant credit will not be replaced if lost or stolen.