Returns 

We want you to love your purchase, so if you are not totally satisfied, please email support@theporecompany.com so we can provide you with assistance with your product. If you're still not satisfied within 30 days, upon return and inspection of the product at our warehouse, we are happy to offer you a merchant credit.

To be eligible for a full refund, your item must be unused and unopened in the same condition that you received it. It must also be in the original packaging. 

We do not refund products that have been used that are hygienic, intimate or sanitary products or goods.

Additional non-returnable items: Gift cards 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned 30 days after delivery

Why Are Some Products Non-Returnable?

Due to the unique nature of this business and related matters of hygiene and public safety, we cannot allow certain items to be returned. The Federal Drug and Food Administration (FDA) administers rules concerning the reprocessing of medical devices, a complex issue that the FDA has grappled with for many years.

We are not alone; other medical suppliers face the same obstacles. If it were entirely our decision, we would make all products returnable. Unfortunately, that is not the case.

 Sale or Discounted items (if applicable) 

Only regular priced items may be refunded, unfortunately sale or items where a discount was used cannot be refunded and a merchant credit will be issued. 

Refunds (if applicable) 

Please allow 3-5 business days for inspection upon receipt of your return. Following inspection, we’ll notify you as to whether or not the criteria for a full, partial refund or merchant credit have been met. Please allow 5-7 business days for your refund to post to your account once it has been approved.

Late or missing refunds (if applicable)

Please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@theporecompany.com. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item if it's not tracked.