Domestic Shipping Cost
|Standard 2-5 Day Shipping (orders $35 and over)||Standard 3-5 Day Shipping (orders under $34.99)||
USPS Priority Shipping (orders under $75)
USPS Priority Shipping (orders over $100)
|FREE||$4.99 for USPS or Based on carrier rates||
Based on carrier rates
International Shipping Cost
|Standard International Shipping||
Standard International Shipping
Based on carrier rates
Based on carrier rates
The Pore Company ships all orders from our Miami, Florida facility typically within 1-3 business days.* (*Expect delays during peak season, holidays and/or federal emergencies including and are not limited to COVID-19, Natural Disasters, etc..).
The Pore Company offers 2-5 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, orders may experience delays. Standard USPS shipping is FREE on orders $35 and over (excluding discounts & taxes) – no promotional code is needed. For merchandise orders totaling less than $35, there is a shipping charge of $4.99 for Standard USPS shipping or you have the option to choose the carrier of your choice. Depending on the carrier, your order may arrive on a weekend.
eGift Cards are sent via email and arrive in 5-10 minutes of purchase. Please note shipping cutoff times and estimated delivery in checkout.
Hawaii & Alaska
For shipments to Hawaii and Alaska, we offer USPS shipping. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS.
We ship to Puerto Rico via our 2-5 business day standard shipping. Expedited shipping options are also available.
If you are shipping to a U.S. P.O. Box, we offer USPS Priority standard shipping. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS. We regret that we are unable to offer expedited shipping to P.O. Box addresses. Orders to P.O. Box addresses may be delivered on weekends.
APO/FPO/DPO Military Addresses
Standard shipping to APO, FPO, and DPO addresses is via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS. We regret that we are unable to offer expedited shipping to APO, FPO, DPO Military addresses.
Parcel Shipping Services
The Pore Company will not be liable for any damage, defect, or loss that occurs. We do offer affordable insurance through Route to protect your shipment in these cases. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered.
The Pore Company is not responsible for lost or stolen packages once we have confirmation and reason to believe the package has been delivered.
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped typically within 1-3 business days* after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on ThePoreCompany.com, visit the Account Information area. You will need to sign in to access your account information. Risk of loss with respect to the products in your order is transferred from The Pore Company to you when your order is delivered to you. This transfer of title does not affect our returns policy, available .
For your convenience, you will see the expected (not actual) delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email.
Items that are back ordered may take an additional 3 to 14 business days for processing to ship out.
If you are in need of your items by a certain date, and want to confirm if product is in stock please contact our office notifying us your due date prior to placing your order at firstname.lastname@example.org.
What happens if my products arrive damaged or missing an item?
Fraud Protection Program
All payment forms are subject to verification and review by The Pore Company.
The Pore Company reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.
Can I Cancel or Edit My Order?
We know you want your POREFECT order fast, so as soon as you place your order, we are on it! Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. Regrettably, this means that we typically cannot cancel or make any changes to your order. This can include but is not limited to:
Adding/Removal of Items
Change in Color/Size of Items
Adding/Removal of a Discount Code
Billing or Shipping Address Update
Order Cancellation Request
Shipping Method Change
We welcome you to return items in accordance with our Return Policy once your order has been delivered to you.
All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution center on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran's Day