Shipping Policy

The Pore Company ships all orders from our Miami, Florida facility typically within 1-3 business days.* (*Expect delays during peak season, holidays and/or federal emergencies including and are not limited to COVID-19, Natural Disasters, etc..). 

The Pore Company offers 2-5 business day shipping as our standard shipping option on all merchandise orders. However, due to delays related to demand and COVID-19, orders may experience delays. Standard USPS shipping is FREE on orders $35 and over (excluding discounts & taxes) – no promotional code is needed. For merchandise orders totaling less than $35, there is a shipping charge of $4.99 for Standard USPS shipping or you have the option to choose the carrier of your choice. Depending on the carrier, your order may arrive on a weekend. 

eGift Cards are sent via email and arrive in 5-10 minutes of purchase. Please note shipping cutoff times and estimated delivery in checkout.

Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS shipping. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS. 

Puerto Rico

We ship to Puerto Rico via our 2-5 business day standard shipping. Expedited shipping options are also available. 

P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority standard shipping. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS.  We regret that we are unable to offer expedited shipping to P.O. Box addresses. Orders to P.O. Box addresses may be delivered on weekends.

APO/FPO/DPO Military Addresses

Standard shipping to APO, FPO, and DPO addresses is via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days. Shipping is FREE for orders $35 and over and $4.99 for orders under $35 with USPS. We regret that we are unable to offer expedited shipping to APO, FPO, DPO Military addresses.

Parcel Shipping Services

The Pore Company will not be liable for any damage, defect, or loss that occurs. We do offer affordable insurance through Route to protect your shipment in these cases. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered. 

The Pore Company is not responsible for lost or stolen packages once we have confirmation and reason to believe the package has been delivered. 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped typically within 1-3 business days* after the order has been placed. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email. To track an order on ThePoreCompany.com, visit the Account Information area. You will need to sign in to access your account information. Risk of loss with respect to the products in your order is transferred from The Pore Company to you when your order is delivered to you. This transfer of title does not affect our returns policy, available here.

For your convenience, you will see the expected (not actual) delivery date for your order when you select a delivery option, on the Order Confirmation page, on the Order Details page, and on the Order Confirmation email.