When the order arrives, please inspect it for any damage that may have occurred during shipment. If you determine you have received damaged or unusable items, please retain the box, the packing materials and the items inside. Please contact us immediately at support@theporecompany.com in the event that damages do occur within 72 hours of delivery. Please provide us with your order number and photos of all damaged items, so our team can assess the claim and take the proper steps to help find a satisfactory solution.
Shipping Policy
SHIPPING
All orders ship from our Miami, Florida facility typically within 1-3 business days (expect delays during peak season, holidays and/or federal emergencies).
Once its been shipped out:
Once you order has been shipped you will receive a tracking number via E-mail, text or messenger automatically or you can track your order directly on our site. Items that are back ordered may take 3 to 14 business days for processing to ship out.
If you are in need of your items by a certain date, and want to confirm if product is in stock please contact our office notifying us your due date prior to placing your order at support@theporecompany.com.
Once an order has been shipped it can not be cancelled
What happens if my products arrive damaged or missing an item?
The Pore Company works to get orders out as quickly as possible, most orders are received within 3-7 business days in the the continental United States . So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!