SUPPORT AND FAQS

We hope that your experience with ThePoreCompany.com is as effortless as possible, however, we do acknowledge that questions may arise.

ARE YOUR PRODUCTS PARABEN-FREE?

Yes, all of our products are made without the use of parabens.

ARE YOUR PRODUCTS GLUTEN-FREE?

All products are gluten-free, except for the Perfect 10 Oil Cleanser

ARE YOUR PRODUCTS VEGAN?

Yes, all of our products are 100% vegan.

ARE YOUR PRODUCTS NATURAL?

Our products are made using natural ingredients, however, not all are 100% natural.

ARE YOUR PRODUCTS ORGANIC?

Our products contain certain organic ingredients, however, are not certified organic.

ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?

Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor first before use due to sensitivities to certain ingredients such as Retinol.

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes, all of our products are cruelty-free. We do not test on animals.

Where is my order?

This is a question we frequently get asked so we put together a shipping guide and you can track your order here.

Please note customers are responsible for any customs and tax charges for their orders internationally outside the United States. 

What is my tracking number?

Tracking numbers will typically be available within 1 to 3 business days (Excluding Holidays) after your order is placed. All orders in the USA will be shipped via USPS, DHL or FedEx. Please reach out if you haven’t received your tracking number after 5 business days by contacting our support team at support@theporecompany or using the live chat option. 

Order Cancellations

If you need to makes changes to your order you will need to contact us within 24 hours of placing the order. Some orders made by 3pm EST can be shipped the same day, once an order has been shipped it can not be cancelled.

Cancellation Terms

    - You must contact us within 24 hours. Most orders placed before 3pm EST will ship usually the same day.

    - We cannot cancel your order once it has already been shipped. 

    - You can view our full refund policy here.

My Item Arrived Damaged

We ship every item with extra padding to ensure your device doesn't get damaged. Despite our best efforts, our customers report that around 1 in each 1,000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:

    - Your order number.

    - A picture/video of the damaged product.

Once received, we'll be happy to send out another free of charge within 3 days of delivery date.

Does my purchase come with a Warranty? 

All of our products come with a Limited 60 Day Warranty. We offer a full replacement provided the product is not damaged, non-functional or broken as a result of misuse and your purchase was made directly from www.theporecompany.com, if you purchase our products from one of our vendors you must contact them directly.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 1-3 Business Days at support@theporecompany.com or live chat.